We build every target by hand in Huntsville, Texas, and we stand behind what leaves the shop. If something about your order is not right, we want to hear about it before you do anything else.
Most problems get solved with a phone call. If an item arrived damaged, the wrong product showed up, hardware is missing, or a target is not performing the way you expected, contact us and we will work through it with you.
Have your order details handy. If the problem involves damage or a shipping error, send photos of the item and of the box it came in. Photos let us diagnose the issue quickly, and in most cases we can fix it without you shipping anything back.
Please do not send anything back before you hear from us. Unannounced returns can be delayed or refused, and we have no way to match an unidentified box to your order.
When a return is approved and the item arrives back in acceptable condition, we refund the purchase price you paid for that item, less the actual cost we paid to ship the order to you.
Steel is heavy and freight is a real cost, and we pay it the moment your order goes out the door. That applies to orders where shipping was included in the price shown at checkout. The outbound shipping cost is not refundable in either case.
Refunds go back to the original payment method. We process the refund after the item arrives and passes inspection, normally within 7 business days. How fast the credit shows up on your statement is up to your bank or card issuer.
You do. Getting the item back to our office is your responsibility and your cost, and the item is your responsibility until it reaches us.
Pack it well, use a carrier that provides tracking, and think about insuring the shipment. Steel targets are dense and unforgiving on a box. If a return is lost or destroyed on the way back to us, we cannot refund it.
Items must come back unused and in original condition, with all hardware, bolts, hangers, and parts included. We inspect every return before issuing a refund. Items that come back incomplete or damaged from use may be refunded in part or declined.
Steel changes permanently the first time you shoot it. Once a target has taken rounds, we cannot resell it, so it is not returnable for a refund unless there is a manufacturing defect. Contact us if you think you have one and we will make it right.
The following are normal for steel targets and are not defects:
Shoot your targets at the appropriate distances and use jacketed lead ammunition. That is what AR500 is designed for, and it is what keeps a plate flat for years.
If your order arrives damaged in transit, or we sent the wrong item, or something is missing from the box, call or email us within 7 days of delivery with photos. Problems that are our fault or the carrier’s fault are ours to fix, and you will not pay return shipping on them.
Targets cut, drilled, or fabricated to your specifications are built for you and only you, so they are not returnable unless we made them wrong or the material is defective. We confirm the details with you before we cut, which is the point at which changes are easy and free.
We handle exchanges as a return followed by a new order. The same terms apply. Call us and we will walk you through it.
Call or email us as soon as you can. If your order has not shipped and is not already in fabrication, we will cancel it and refund you in full.
West Sandy Steel
513 FM 3179 Rd , Huntsville, TX 77340
Send returns only after we have confirmed them with you.
Call 713-203-5672 or email westsandysteel@gmail.com. We would rather talk it through than have you sit on a problem.
Last updated: July 17, 2026
